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Are
your people accountable to your agenda or their own?
There
is the corporate mission on the one hand, and on the other hand you have
what is best for that individual manager. How do you keep your
management team’s agendas aligned with the corporate mission? Heck, why
aren’t they already aligned that way?
Some
managers may set agendas based simply on maximizing their own power and
income, but fortunately, such managers are relatively rare. More common
is the manager who believes he or she is doing the best thing for the
company, even if it means deliberately following an agenda in direct
conflict with yours. Imagine a staff meeting in which one manager
believes the company needs to pursue maximum market penetration, another
knows the company needs to maximize short term profits, someone is
insisting that quality needs to be job one, and another manager is
convinced that employee satisfaction is the key to a successful
company. Will anyone agree? No. Are the people pursuing their own
self interest? Not at all. Is this a good situation? No way!
Every
manager has resources at their disposal, resources which are supposed to
be dedicated to moving the company in a direction that will accomplish
the corporate mission. Holding them accountable for their use (or
non-use) of those resources is your job. How well you do that job
determines how effectively those resources are leveraged, and whether
those resources are used to accomplish the corporate mission or that
individual manager’s agenda! You have your work cut out for you!! Want
some help?
This
is not the normal way these things are approached, but, you aren’t
interested in business as usual, you are interested in winning! Your
outside resource will help you hold the professional provider
accountable, working with you and the professionals to determine the
best way to measure the professional’s performance – how to hold them
accountable.
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