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Accountability Consultant

Your accountability
Outsourcing and Accountability
Are your people accountable to your agenda or their own?
Accountability is all about what is measured
Objective and Subjective measures
Why good kids go bad, peer pressure, and tribes
What no on told you about positive reinforcement – and what it has to do with accountability!

Context

Consider Context Creation and Maintenance
Indian’s Tear
No Cussing in Church
You get what you applaud. Are you preaching about “ethics” while you’re paying for “Enron”?
Slackers, Salt, and Stars

Marketing

Entering New Markets/Alternative Distribution Strategies
“Selling Direct” Different Ways
You can “Mess with THEIR market” without messing up yours!
Distribution – Vs – Direct
                                    

 

No Cussing in Church

I had just moved from my home in the Metroplex, out to a small town in the country, about an hour away.  After settling in, it was time to find a local barber, someone to take care of the cars, someone to take care of the animals when I traveled, and a church.

 

I looked in the local newspaper (it comes out twice a week) and noticed a full page of ads for the various churches in the area.  I decided to start with a visit to “First Church Of Smalltown” – the services started 10:30 Sunday morning, with Sunday School at 9:00.

 

I woke up too late to catch Sunday School, but had plenty of time to find the church.  Driving down the rural road the sign appeared up ahead, and as I approached it I knew I was at the right place – it read “First Church Of Smalltown”, followed by the times for the various services, and the note “No Cussing In Church”.

 

I pulled into the parking lot and walked up to the church building.  It was a contemporary building, with large glass doors.  On each door was the word “Welcome”, and right below it, in smaller letters, was the reminder, “No Cussing In Church”. 

 

I entered the foyer, and was met by a friendly usher who provided me with a bulletin and then reminded me that there was to be no cussing in church – the ushers kept an eye out for anyone who broke the rules.

 

I took my seat, and…what do you mean?  Your church doesn’t have any signs or reminders about cussing?  The ushers don’t monitor for bad behavior?  Good grief, what kind of church do you attend?!?!  How can they hold a church service with all of the profanity?

 

You don’t have a cussing problem in your church, even though you have no signs, no reminders, and no ushers monitoring the crowd.  Interesting.  It must have something to do with “Context”, the whole issue of where we are, who we are with, and the knowledge that cussing is not only inappropriate in that setting, it would get us ostracized in a heartbeat.  Think about it, the Context exercises that much control.

 

In your company the managers and employees also have Context, an understanding of the behaviors that are endorsed and those that are not acceptable.  That Context is managing even when no supervisor is there, even when no rule is posted on the wall or in an employee handbook.

 

Management and supervision is important, but Context is everywhere, all of the time, and we ignore it at our peril.  It is peer pressure, personal values, the knowledge of what earns us the work group’s respect and what can make lunch a very lonely hour. 

 

We have to manage people, and to do that well, we have to manage the context in which those people operate.  You may need to remove some negative influencers.  It means taking the time to share some values and vision.  You will no doubt have to recognize some folks who are setting a positive example – not just at work, but outside work as well.  “Corporate Culture” describes the values people are supposed to embrace while at work – Context describes the world your people live in all of the time. 

 

Why bother?  Because people don’t cuss in church….even when nobody is watching.

 


Contact Information

Telephone
940-427-2755
E-mail
Send mail to: rcs@strategiesthatwork.com
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Last modified: 03/07/05